How can we help?

You can create an account using your email, Google Sign-In, or Apple Sign-In. Simply download the app and tap "Sign Up" on the login screen. Follow the prompts to complete your registration.

On the login screen, tap "Forgot Password" and enter your email address. You'll receive a password reset link within a few minutes. If you signed up with Google or Apple, use those services to sign in instead.

Important: You must use the same sign-in method you originally registered with. Even if you use the same email address, each sign-in method creates a separate account:

• Signed up with Google → Must sign in with Google
• Signed up with Apple → Must sign in with Apple
• Signed up with Email/Password → Must sign in with Email/Password

Tip: If you can't remember which method you used, try each one. Your inventory data is tied to the sign-in method you originally chose.

Go to Settings > Delete Account within the app. Alternatively, email us at support@pureum.dev to request account deletion. Your data will be permanently deleted within 30 days of the request.

Navigate to the Scanner tab and point your camera at a barcode. The app will automatically detect and scan 1D and 2D barcodes. Make sure to allow camera access when prompted.

When you add or edit an item, you can set a minimum stock threshold. When the quantity falls below this level, the item will be highlighted in red and appear in the "To Order" tab automatically.

Yes! Go to Settings > Export Data. You can export your inventory in CSV or PDF format. The export includes all item details, quantities, and categories.

Go to Settings > Import Data and select your CSV file. Make sure your CSV follows our template format. You can download the CSV template from the same screen. Pro tip: Use AI tools to check your CSV format before importing!

Yes! When you sign in with your account, your inventory data is automatically synced across all your devices in real-time. Any changes you make on one device will appear on others within seconds.

Try these steps:

• Check your internet connection
• Pull down to refresh the inventory list
• Sign out and sign back in
• Force close and reopen the app

If the problem persists, contact us at support@pureum.dev.

Yes, your data is stored securely in the cloud and backed up regularly. We use Firebase, a Google Cloud platform, with industry-standard encryption and security measures. We recommend also exporting your data periodically for your own records.

Try these solutions:

• Make sure you have the latest version of the app
• Restart your device
• Delete and reinstall the app (your data is saved in the cloud)

If crashes continue, email us with details about when the crash occurs.

Make sure you've granted camera permission to the app. Go to your device Settings > Privacy > Camera and ensure Inventory is enabled. If the issue persists, try restarting the app.